Understand the various meanings of ease of use and why it is different than familiarity, the significant impact on adoption and rollout success if this key aspect is overlooked, and how to evaluate ease-of-use in product selection. In addition, the panelists will share their experiences and lessons learned evaluating and selecting their BPM software solution, focusing on the role ease-of-use played in their purchase consideration, as well as the real- world impact (and return on investment) of ease-of-use on implementation, adoption, maintenance, increased collaboration and employee engagement.